Monthly Archive for: ‘April, 2015’

Culture, Customer Service and Effective Leadership

Harvard Business Review recently posted an experience by René Carayol, a visiting Professor at Cass Business School, where he talked about his experience of visiting the Beverley Wilshire hotel in LA. While checking in, the receptionist said “welcome back to the Beverley Wilshire Hotel”; he was astounded, as the last time he stayed there was June 1988. This in his …

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