Know Your Value Blog…

What Do We Want To Be?

The Economist magazine have a short documentary which is called ‘What happened when Portugal decriminalised drugs?’ The basis of the film is how Portugal took a different approach in tackling the war on drugs and sparked a global movement for change, by decriminalising drug use.  This post is not about the approach taken by Portugal, but about a business in …

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How To Develop a Successful Negotiation Strategy

Delivering a workshop recently on Negotiation for Small Business, one of the attendees said “I love my work, but when it comes to negotiation and resolving any issues. I absolutely hate it and wish I did not have to get involved in that part of it.”  Negotiation brings up different emotions for people, some abject fear,   and excitement and for …

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Culture, Customer Service and Effective Leadership

Harvard Business Review recently posted an experience by René Carayol, a visiting Professor at Cass Business School, where he talked about his experience of visiting the Beverley Wilshire hotel in LA. While checking in, the receptionist said “welcome back to the Beverley Wilshire Hotel”; he was astounded, as the last time he stayed there was June 1988. This in his …

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Developing an Effective Team

“My model for business is The Beatles. They were four guys who kept each other’s kind of negative tendencies in check. That’s how I see business: great things in business are never done by one person, they’re done by a team of people.” – Steve Jobs “Talent wins games, but teamwork and intelligence wins championships”  – Michael Jordan. These quotes …

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Creating New Packages

Time sure does fly and amazingly we are now in the 3rd week of January. I trust that you all had some well deserved rest and ready for what the New Year brings.One of the areas that frequently come up with clients is packaging. How to create options that really display the full array of services and improve their chances …

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Which option would you like?

Packaging your services in a clear and succinct way is an important part of confidently presenting what you have to offer. It ensures that clients understand the full range of your services, the different ways in which you can help them and their entry point. Think about this for a moment, if you are presenting your services, which of the …

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What is it worth to your client?

When you are in a meeting or conducting a session on the phone with a prospective client, one of the key questions to ask is – what is it worth to you to solve this problem? And you simply shut up and listen to their answer. Let me explain. Imagine a plumbing business, who have an existing website. They have …

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Are you giving the best advice?

I spent the bank holiday in Lisbon with some close friends. Lisbon is a great city, and we had a great time.  I needed to change currency from sterling to euro and asked at the hotel reception for the best place to do so.  They advised that there are several banks near to the hotel in the Marquês de Pombal Square …

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How to Package your Services and Make it Easier to Sell

The ability to package your services is a key step in helping clients to be clear about what you offer.  It is not sufficient to just have a list of services on your website, this can at times be too confusing and they may not know where to start. What is needed is a clear outline which can meet the …

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What did the Monkey say?

A good friend of mine recently completed a 3 day, 283.5-mile cycle to Paris. It’s not Tour De France, but to the uninitiated it can be a quite a challenge. He has been cycling for years, but for the past 5 months, since he made the decision to cycle to Paris on behalf of the Alzheimer’s Society, and has been …

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